Privacy Policy

Business Name: CustomWeb AI

CustomWeb AI ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.

By accessing or using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

  • Name, email address, phone number
  • Business name and business details
  • Information submitted through contact forms, onboarding forms, or service setup

b. Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referral URLs

This data is collected via cookies, analytics tools, and standard web technologies.

2. How We Use Information

We use collected information to:

  • Provide and operate our services
  • Communicate with clients and prospects
  • Set up and manage AI systems
  • Improve website performance and user experience
  • Comply with legal and regulatory obligations

We do not sell personal information.

3. AI & Call Data

If you use our AI call services:

  • Calls may be processed, transcribed, or analyzed by AI systems
  • Data is used only to provide and improve services
  • AI-generated outputs may be inaccurate or incomplete
  • Clients are responsible for obtaining all required call recording consent.

4. Data Sharing

We may share information with trusted third parties only as necessary to provide services, including:

  • AI platform providers
  • Telecom providers
  • Hosting and infrastructure providers
  • Payment processors

We do not share data for advertising resale or unrelated marketing purposes.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Analyze website traffic
  • Improve functionality
  • Understand user behavior

You may disable cookies through your browser settings, but some features may not function properly.

6. Data Security

We take reasonable measures to protect information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Meet legal or contractual obligations
  • Resolve disputes

Data may be deleted or anonymized when no longer required.

8. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data
  • Request correction or deletion
  • Opt out of certain data uses

Requests may be submitted via the contact information below.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the website or services after updates constitutes acceptance of the revised policy.